CLEANING-DAY HOME PREPARATION
The cleaning price is based on the cleaning technicians focusing all of their time and energy on cleaning, NOT routine housekeeping. We ask that you take a few minutes the night before a scheduled service to "pick up." This will allow the cleaning technicians easy access to the areas/surfaces to be cleaned: floors, countertops, table tops, etc. and removing dirty dishes from kitchen sinks. If you'd like our cleaning technicians to do these tasks for you, please call us (in advance) so your cleaning fee can be adjusted for the additional "cleaning preparation" time.
SCHEDULED "ARRIVAL WINDOW" FOR CLEANINGS
When booking your service, we provide an estimated arrival window when the cleaning technicians will arrive at your home. If we are late, we will call or text your phone number. If you can not be home, no worries, just leave us the instructions and we will handle it!
So that we don't melt or freeze, please set your AC to 70 prior to our arrival. We're happy to readjust the temperature per your written instructions when we leave.
To protect our cleaners and your privacy, please be sure that any confidential or potentially illegal documents or substances are put away before your scheduled cleaning.
NON-SOLICITATION OF OUR EMPLOYEES
When entering into an agreement for services with our business, you agree not to solicit for hire any staff member introduced to you by us for any home-related services. We spend a lot of time, money and resources finding, interviewing, checking references and backgrounds, and training our cleaners. If you are interested in one of our cleaners, give us a call and we will try to work this out honestly.
100% SATISFACTION GUARANTEE
If you are not happy with any area we have cleaned, simply call the office within 24 hours and we will come back and re-clean it free of charge. The cleaning technicians must be allowed to come back into the home within 1 business day, and usually are able to return the same day. Please note we do not offer cash refunds or money off the cleaning, but we will 100% return and clean it.
